Frequently asked questions
Everything to know before you begin.
Plan details, setup, usage, support, add-ons, and the AIME member benefit.
How does the AIME setup discount work?
AIME members receive 50% off the applicable one-time setup fee across Empower LO services. Launch and Scale setup is $150 instead of the standard $300. Teams, LeadEngine, and Custom Builds receive the same percentage discount after the relevant scope is confirmed. Recurring subscription fees, ad spend, and usage beyond included credits are separate.
What's included in the one-time setup fee?
Platform setup covers your initial account configuration, mortgage pipeline, pre-built automations, campaign loading, branding, and guided onboarding. Teams, LeadEngine, and Custom Build setup is based on the applicable roster, market, or implementation scope.
What's the difference between the Teams plan and a Custom Build?
The Teams plan is the productized Empower LO Platform deployed across your roster—the same campaigns, automations, and pipelines configured for every producer. A Custom Build is a different engagement: we model your business in HighLevel and build the infrastructure to fit. Custom Builds are for companies that need custom routing logic, multi-brand governance, custom permissions, or LOS-deep integrations the productized Platform does not ship.
How does Custom Build pricing work?
Custom Builds are scoped engagements. Pricing depends on the size of your operation, the depth of integrations, the rollout footprint, and the level of ongoing partnership you want after launch. We tell you what it costs and what the timeline looks like during discovery, before you commit.
What are usage credits?
Usage credits cover the cost of sending emails, SMS messages, and making calls through the Platform. Launch includes $20 per month and Scale includes $30 per month in free credits. If you need more, additional usage is billed at cost, with no markup.
Can I switch plans later?
Yes. You can upgrade from Launch to Scale at any time, and downgrading is just as straightforward. We want you on the plan that fits your current stage.
Is there a contract or commitment?
Launch, Scale, and Teams subscriptions are offered month to month. Plan changes, cancellation timing, and separately scoped work are governed by the applicable subscription and order terms.
What are Open Office Hours?
Open Office Hours are live video sessions with our team where you can ask questions, get Platform help, troubleshoot campaigns, and learn best practices. Scale and Teams members get three sessions per week—real people who understand mortgage.
Is LeadEngine included with Scale or Teams?
No. LeadEngine is a separate, optional managed add-on for eligible Scale and Teams clients. It combines managed Google Ads, mortgage landing pages, CRM delivery, and follow-up strategy. Availability and pricing are confirmed after a market review, and ad spend is separate.
How fast can I get started?
Platform onboarding timing depends on account access, configuration, and customer readiness. Custom Build timing is established during discovery and the written project scope. We confirm the expected steps and schedule before work begins.
What if I'm not technical?
That is exactly who we built the Platform for. Your system comes pre-configured and ready to go. Our onboarding team walks you through it, and Open Office Hours give Scale and Teams members ongoing access to help. You do not need to be a tech expert to run world-class marketing.